even in the absence of interaction among subjects, price fairness/unfairness does play a major role in the decision to …

unfairness arise because of privacy concerns. It explores a unifying theoretical framework of perceptions of unfairness … understanding the drivers of unfairness. Design/methodology/approach The paper is conceptual and develops a theoretical model based … service and communication variables impact customers’ unfairness perceptions. This paper examines the importance of these …

exchange with immediate supervisors) in attenuating negative impacts of unfairness on these outcomes. The study extends the … relationship between (un)fairness and the three employee-level outcomes in a sample of employees representative of the UK workforce …. Exploratory factor analysis and then confirmatory factor analysis is used to refine three unfairness factors and address their …

perceived negative firm customization, unfairness perceptions, and customer loyalty intentions, and (b) investigate the … needs and how treating customers differentially provoke unfairness perceptions among those not being considered most … important. While the literature discusses unfairness perceptions of pricing, promotion, and service, less is known about …

observing customer experiences the dual effects of joy and jealousy which both impact perceptions of unfairness and subsequent … the impact of jealousy on unfairness. Research limitations/implications The main limitations include cross-sectional data …