This paper proposes the adoption of an integrated inventory and transportation system (IITS) to minimize the total costs of inventory and transportation. A non-linear programing is developed by analyzing transportation and inventory costs with one supplier and many retailers in the distribution...

Purpose – The purpose of this paper is to propose a franchising decision support system (FDSS) for future development planning by center positioning strategy formulation under a franchising business model. Design/methodology/approach – The system makes use of data collected from the...

Purpose – The purpose of this paper is to present an automatic Medical Knowledge Elicitation System (MediKES), which is designed to improve elicitation and sharing of tacit knowledge acquired by physicians. The system leverages the clinical information stored in electronic medical record...

Purpose – To propose an infrastructure of a knowledge‐based system to capture and maintain the procurement information and purchasers' knowledge, regarding how to choose partners in the supply chain network, with the adopting of the neural networks that mimic the operation of human brain to...

Purpose – This paper proposes an infrastructure of a responsive supply chain network, focusing on the deployment of the m‐commerce technology which transforms a traditional supply chain network to be more effective in coping with market changes. Design/methodology/approach – The proposed...

The Mass Transit Railway Corporation Ltd (MTR) of Hong Kong implemented a total management system (TMS) in its operations engineering department in 1998. In view of the many benefits brought about by TMS upon its implementation, the system has extended to cover the railway operations since 1999....

A significant milestone of the quality journey of the MTR Corporation (MTR) was the establishment of the ISO 9000‐based quality management system (QMS) in its core departments. Adopting the ISO 9000 standards, the QMS provided a framework for the Corporation’s quality, safety and...

In today’s public transport market where competition is keener than ever, railway operators are in desperate need of a customised total quality management approach to enhance performance and outcompete their counterparts. This paper outlines the work related to the establishment and...