We analytically study optimal capacity and flexible technology selection in parallel queuing systems. We consider N stochastic arrival streams that may wait in N queues before being processed by one of many resources (technologies) that differ in their flexibility. A resource's ability to...

We consider a service firm that caters to price and delay sensitive customers by offering a menu of service grades. Each service grade is associated with posted price and delay. Noting that an optimal menu size could be quite large when there are many classes, we study whether the firm can offer...

Firms have more information than their customers about the availability of the product. Given the increase in the strategic nature of customers, who consider both prices with future availability risk in making their purchase decisions, the firm may be interested in communicating this information...