This paper examines salaries at the University of Manitoba to determine whether a 1994 remedy, paid in response to a 1993 salary study that demonstrated a gap between the salaries of males and females, has eliminated these differences. We use 1993 and 2003 data to approximate the earlier...

The objective of this study was to investigate whether superior service quality and superior transaction-specific customer satisfaction will enhance loyalty (as measured by purchasing intentions) among patients in the private health care industry. The research design allowed an assessment of the...