In this paper we address the issue of managing knowledge within firms that span multiple countries. Through a series of semi-structured interviews with 29 senior managers, spanning three continents and 11 firms, we present insights on knowledge management approaches and strategies being...

This paper exploits novel data and empirical methods to examine parental preferences for child care. Specifically, we analyze consumer reviews of child care businesses posted on the website Yelp.com. A key advantage of Yelp is that it contains a large volume of unstructured information about a...

The field of knowledge management continues to garner both academic and practitioner interest. While much has been written about the technological, social, and economic aspects of managing knowledge in organizations, little is known about the managers who lead the engagements. In the following...