A citizen's assessment of public services provided evidence of inefficiency and corruption and stimulated public service providers to be more responsive to customers. So, public feedback can change behavior.Paul reports how a report card on public services in the Indian city of Bangalore was...

Using cross-country data from the European Company Survey, we investigate the relationship between workplace employee representation and five behavioral outcomes: strike incidence, the climate of industrial relations, sickness/absenteeism, employee motivation, and staff retention. The evidence...

Using cross-country data, this paper investigates the relationship between workplace representation and strikes. Works councils are associated with reduced strike activity. However, where union members make up a majority of works councillors, such union-dominated councils experience greater...