Purpose – The purpose of this paper is to seek effective measurement methods that reflect the real value of process capital. Design/methodology/approach – From a system model perspective, the authors refined the existing knowledge of process measurement by distinguishing three kinds of...

Purpose Competitive intelligence (CI) includes all the information and knowledge in a business. It enables the creation, perpetuation and transmission of knowledge coming from markets and corporate stakeholders. Therefore, it seems appropriate to consider the following question: what are the...

Purpose – This paper aims to analyze the mechanisms of knowledge capitalization, sharing and creation through the information systems between actors of a collaborative R&D project within a cluster. Design/methodology/approach – Qualitative approach based on case study mobilizing the...

In this series of extracts from the concluding chapter of Acharya’s book, Asset Management: Equities Demystified, the author argues that the major factor in future developments will be legislation and regulation. But she suggests that ultimately knowledge management will be the crucial...

Purpose – The article seeks to provide new practical viewpoints regarding the knowledge management and organizational development of new product development through in‐depth case studies. Design/methodology/approach – Due to the exploratory nature of this research and our interest in...

Purpose – This paper addresses the ways in which a prospective knowledge user can approach seeking a potential contributor's knowledge. Design/methodology/approach – Qualitative data were collected in 2004 using semi‐structured interviews from a large multinational corporation situated in...

Purpose – As organizations become more global in their reach, their people and tools have to reflect more expansive capabilities. Innovative organizations hire leaders and team members who possess cross‐industry knowledge. This is one of the keys to dealing with the rapid change and...

Purpose – The purpose of this paper is to highlight the relevance of intellectual capital for IT companies in general and, specifically, to analyze the importance of adequately managing intellectual capital in small IT companies. Design/methodology/approach – Two small successful IT...

Purpose – The purpose of this paper is to attempt to demystify knowledge management. Design/methodology/approach – This paper looks at existing literature. Findings – The paper finds that, in simple words, knowledge management involves three things, namely, knowledge creation, knowledge...

Purpose – Through Social Capital, this paper seeks to introduce interactions as antecedents of Knowledge Management. Design/methodology/approach – The paper briefly reviews the Social Capital and Knowledge Management literature. It investigates how SC impacts the KM cycle in the literature...