Purpose – This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach – Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings – Contends that many...

Purpose – The purpose of the paper is to examine how organizations can retain the business knowledge and skills of older workers as they retire or move on. Design/methodology/approach – Describes the nature of the ‘demographic time‐bomb’, the effects it could have on organizations, and...

Purpose – Reveals how Spanish engineering company IDOM promotes people‐focused knowledge management, socialization and collective learning. Design/methodology/approach – Draws on interviews carried out by the authors. Findings – Highlights the importance of articulating a...

Purpose – The purpose of this paper is to reveal how effective knowledge‐management practices, combined with a supportive corporate culture, have helped Turkish copper company Sarkuysan to cope successfully with the challenges it has faced. Design/methodology/approach – The paper draws on...

Purpose – Describes the human‐resource management policies that helped UK pest‐control company Cleankill to win an Investors in People bronze award. Design/methodology/approach – Explains the importance of knowledge sharing, training, empowerment and good internal communications at...