Purpose – This paper aims at contributing to a better knowledge of organizations' nature, physiology and pathologies, in order to improve their fitness for purpose. The mechanistic view of organizations has in fact delayed that. Systems thinking is needed to bring average organizational...

Purpose – The methods of quality management, business process management and knowledge management have until now been exploited by science and the industry separately. An integration of these disciplines could unlock the potential of a solid structure to measure and gradually improve knowledge...

Purpose – The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate the practitioners to implement such integrated system in real-time practice. Design/methodology/approach...

Purpose – The purpose of this paper is to investigate if the use of “serious games” with students can improve their knowledge acquisition and their academic performance. Design/methodology/approach – The research is an exploratory investigation resorting to the use of a serious game to...

In modern business the acquisition and management of information has become a competitive force. It can be argued that this has always been the case. Critical in the gathering of information and its analysis is the use of statistics, yet there remains a huge element of distrust amongst senior...

Purpose – Getting value from knowledge management (KM) means managing the way new knowledge is brought to bear on the business's practices, for value is added only through practice – not through talk. Though there are relationships between knowledge and practice, and the purpose of KM is to...

Purpose – Firms operating in contemporary hypercompetitive environments have to seek series of temporary advantages, sometimes requiring them to move beyond their current knowledge domains. The existing knowledge‐ and capability‐based views have certain shortcomings in terms of explaining...

Purpose – The purpose of this paper is to help students understand how companies combine and leverage their existing knowledge capabilities in order to build strategic advantage for the company. The case also throws some light on the opportunities and challenges faced by SME's of emerging...

Purpose: The study described in this paper develops an evaluation model aimed at investigating the relationships between knowledge management and objective and perceived organizational high performance. Design/methodology/approach: A comprehensive review of theory, research and practices on...

Structuring learning and maximising the use of knowledge in manufacturing organisations can further Trinidad and Tobago’s (T&T) quest to diversify its energy‐based economy, promote sustainable development and enhance the creativity and competence of its population. Existing Organisational...