Anselmann, Veronika; Mulder, Regina H. - In: Journal of Management Development 37 (2018) 2, pp. 138-148
Purpose: The study pursues two goals: first, as a replication study, the purpose of this paper is to test a model of learning from errors in the domain of insurance industry. Second, to increase insights in learning from errors, the authors focussed on different types of errors....