Purpose – This paper seeks to present a model which connects performance measurement at the business level to the concept of public goods usage, and thus incites a linkage between the micro- and macro-economic aspects of sustainability. Design/methodology/approach – The paper presents the...

Purpose – Boards are a central feature in any discussion of corporate governance. Following the adoption of corporate governance principles in the public sector and the non‐profit sector, boards have become a central feature of these entities too. The purpose of this paper is to explore the...

Purpose – The article seeks to show that companies should and can build winning cultures. Design/methodology/approach – A total of 365 companies in Europe, Asia and North America were surveyed for links between financial out‐performance and winning culture. Three dozen high performers were...

Purpose – The purpose of this paper is to share findings from consulting engagements on performance reviews. Design/methodology/approach – A case‐study method was used to demonstrate the obstacles to what maintains many organizations. Practical implications – The paper outlines...

Purpose – The purpose of this paper is to reveal survey findings on the impact of trust and consider how to rebuild trust in organizations. Design/methodology/approach – Recent survey by Bates Communications, Inc. of 148 business professionals. Findings – The clear number 1 issue emerging...

Purpose – It is well recognized that fast‐growing companies can outpace their systems and infrastructure. Similarly, rapidly growing companies can outgrow their corporate culture. This case study aims to address training that replaces an established yet outgrown corporate culture with a...

Purpose – The purpose of this paper is to respond to a claim in a recent McKinsey publication (24 July 2008) that European banks are short of talent. The paper argues that banks generally waste talent. They are not short of talent. It argues, based on the author's book The Accountable Leader,...

Purpose – The purpose of this paper is twofold: first to add to the debate on good governance and ethics of enterprise risk management (ERM) and second to describe an ethical maturity scale based on duty and responsibility for practical implementation to ensure better governance....

Purpose – The purpose of this paper is to distinguish between corporate accountability and corporate governance, explore the development of corporate accountability and examine the role of the tripartite audit function in securing this accountability. Design/methodology/approach – A...

Marketing has habitually avoided performance measurement, pleading difficulties with quantification of its activities and their outcomes. As a result, in many companies marketing has become marginalized to a straightforward marketing communications, whereas, it should hold a pivotal role in the...