Purpose – The paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions. Design/methodology/approach – The approach is both theoretical and empirical. The...

Purpose – This paper aims to investigate the micro‐level (managerial) measurement of service productivity in the context of public services, in particular, the role of different output elements. Design/methodology/approach – Current knowledge on the issue is summarised based on the...

Purpose – This paper examines the relationship between organisational creativity, productivity and the underlying dimensions that foster quality function deployment (QFD). Methodology – A total of 359 usable questionnaires were received from employees who are engaged in quality management...

Purpose – The purpose of this research is to examine how service enablers such as resource management and human resource management practices, identified in prior research as vital, influence both conformance quality and productivity performance. The paper also aims to study how the level of...

Purpose – The purpose of this project was to evaluate the effectiveness of goal setting in improving performance in an emerging economy, Barbados. Design/methodology/approach – There is a substantial body of literature which has shown that goal setting improves performance in the developed...

Purpose – This research aims to empirically investigate the effect of outsourcing on firm level performance metrics, providing evidence about outsourcing influences on a firm's cost‐efficiency, productivity and profitability. Design/methodology/approach – This study is concerned with...

Purpose – The purpose of this paper is to examine the institutional factors that affect the productivity of individuals in the field of operations. Design/methodology/approach – This study identifies a sample of graduates from PhD programs in operations and utilizes a partial least squares...

Purpose – The purpose of this paper is to present an empirical investigation of firm level productivity effects of outsourcing against the background of a review of recent theoretical considerations about the topic. Design/methodology/approach – The empirical research is based on a large...

Purpose – The purpose of this paper is to provide evidence of the influence of different e‐business technologies on capital productivity (CP). Productivity measurement is a useful tool to gauge business performance. However, currently there is little empirical evidence to support the impact...

This paper provides statistical evidence about the effect of work and family programs on productivity using a sample of large Fortune 500 companies in 30 industries in the US economy. Cross‐sectional firm‐level data on work and family programs are combined with financial data on companies to...