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Competitive excellence in the global supply chain

Reis, Dayr; Peña, Leticia; Gillis, Gail - In: International journal of services, economics and management 3 (2011) 2, pp. 157-169

Persistent link: https://www.econbiz.de/10008986583

Competitive excellence in the global supply chain

Reis, Dayr; Peña, Leticia; Gillis, Gail - In: International journal of services, economics and management 3 (2011) 2, pp. 157-169

Persistent link: https://www.econbiz.de/10009888572

Customer satisfaction: the historical perspective

Reis, Dayr; Pena, Leticia; Lopes, Paulo A. - In: Management decision : MD 41 (2003) 1-2, pp. 195-198

Persistent link: https://www.econbiz.de/10006556399

Customer satisfaction: the historical perspective

Reis, Dayr; Pena, Leticia; Lopes, Paulo A. - In: Management decision : MD 41 (2003) 2, pp. 195-198

Persistent link: https://www.econbiz.de/10006556600

Widening quality gap: a historical interpretation

Reis, Dayr; Pena, Leticia; Novicevic, Milorad - In: Total quality management 13 (2002) 3, pp. 365-372

Persistent link: https://www.econbiz.de/10007167096

Customer satisfaction: the historical perspective

Reis, Dayr; Pena, Leticia; Lopes, Paulo A. - In: Management Decision 41 (2003) 2, pp. 195-198

Successful firms are making a concerted effort to develop closer ties to their customers. However, the customer has not always been king. By describing the dialectic character of customer service and tracing it back in history, this paper provides some of the knowledge necessary to explain its...

Persistent link: https://www.econbiz.de/10014932361

PAY EQUITY - Research Note - Gender Inequity in Faculty Pay - Organizations must strive for compensation equity to attract, motivate and retain competent employees.

Hampton, Mary; Oyster, Carol; Pena, Leticia; Rodgers, Pamela - In: Compensation & benefits review 32 (2000) 6, pp. 54-59

Persistent link: https://www.econbiz.de/10006567139

Applications of Artificial Intelligence to condition-based maintenance

Reis, Dayr; Pati, Niranjan - In: Revista de administração de emprêsas : RAE 40 (2000) 2, pp. 102-108

Persistent link: https://www.econbiz.de/10010173275

Linking customer satisfaction, quality, and strategic planning

Reis, Dayr; Peña, Leticia - In: Revista de administração de emprêsas : RAE 40 (2000) 1, pp. 42-47

Persistent link: https://www.econbiz.de/10010173295

Going International? Here's How Kathryn Sullivan

Reis, Dayr; Orr, Frederick - In: Industrial management : the magazine for better … 36 (1994) 1, pp. 22-25

Persistent link: https://www.econbiz.de/10006337590