Gómez-Cedeño, Milena; Castán-Farrero, José María; … - In: Industrial Management & Data Systems 115 (2015) 1, pp. 129-157
Purpose – The purpose of this paper is to demonstrate that human resource management (HRM) has an impact on supply chain management (SCM), which in turn has a significant impact on customer satisfaction (CS) and organisational performance (OP), playing a mediating role in the relationship...