In recent years knowledge management has been widely used to manage tacit and explicit knowledge of organizational systems. It has been well documented that organizations with higher information flow and knowledge sharing are more efficient and productive. An organization built on such well...

The need for retail and manufacturing companies to better track inventory and raw materials, and the decreasing cost of microchips have led to enhanced interest in automatic identification systems. Retailers continue to face challenges in managing their business due to inconsistencies in data...

Purpose This study aims to investigate the insights on how international customer behavior is impacted toward online customer review (OCR) by the mediating effects of social and personal norms in the varied cultural context. The study also investigates how support of peer influence could...

Purpose The purpose of this paper is to accomplish a bibliometric analysis, investigate the underlying knowledge structure, founding and development, and evolution of the Journal of Knowledge Management (JKM) through its articles published between 1997 and 2020. Design/methodology/approach A...

Purpose In the post-COVID-19 era, the hospitality industry is rapidly moving towards digitalization, which requires employees to upgrade their knowledge and skills. Some employees resist those changes and refuse to upgrade their knowledge, skills and ways of doing things. Therefore, there is a...