Stauss, Bernd; Engelmann, Kai; Kremer, Anja; Luhn, Achim - 2008
discipline. This book includes detailed articles and short statements written by academics and experts on services research … goal is riddled with challenges, especially in the fields of services research, service-oriented education and service … explain which challenges need to be met by research and academic training in the services community of the 21st century. The …