The study of interviewer-respondent interaction that occurs during an interview can give very useful insights into the cognitive process of answering questions, the social dynamics that develop in an interview context and the way these dynamics ultimately impact data quality. Behaviour coding is...

On surveys of businesses, the processes of making contact and obtaining co-operation are quite different from those on more frequently studied types of surveys, such as those of households or private individuals. We describe experiences and outcomes on a business survey and discuss lessons that...

We review the methods typically used to assess the effects of mode on measurement and data comparability and then discuss some of the challenges, including 1) the need to avoid confounding effects, 2) the sensitivity of conclusions to methods of analysing experimental mode comparison data, 3)...

This paper evaluates the impact of dependent interviewing (DI) on interviewer burden and data quality using qualitative data collected from a survey carried out in 2006 on the British Household Panel Survey (BHPS) interviewers. We find that: (i) DI has a minor effect on interviewer burden, (ii)...