Many studies of data collection processes for business surveys focus on issues related to how to increase response rates and how to reduce response burden. Additionally, some have focussed on measurement error. Issues related to non response bias, on the other hand, do not seem to be explicitly...

We review the methods typically used to assess the effects of mode on measurement and data comparability and then discuss some of the challenges, including 1) the need to avoid confounding effects, 2) the sensitivity of conclusions to methods of analysing experimental mode comparison data, 3)...

The study of interviewer-respondent interaction that occurs during an interview can give very useful insights into the cognitive process of answering questions, the social dynamics that develop in an interview context and the way these dynamics ultimately impact data quality. Behaviour coding is...