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In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the … emerged in India. A critical review of literature on call centre work organization provides a conceptual framework, through … which Indian developments are analysed. Data comes from fieldwork conducted in India and a complete audit of the Scottish …
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Caste is an informal institution that influences socioeconomic action in many contexts. It is becoming increasingly evident that international business research, practice, and policy need to programmatically address caste. To facilitate this endeavour, we review the limited research in IB that...
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