Taylor, Phil; Bain, Peter - In: Work, Employment & Society 19 (2005) 2, pp. 261-282
In recent years prominent companies have migrated call centre services to India provoking much-publicized fears for the … emerged in India. A critical review of literature on call centre work organization provides a conceptual framework, through … which Indian developments are analysed. Data comes from fieldwork conducted in India and a complete audit of the Scottish …