Balanced Scorecard - das integrierte System, das Finanzkennzahlen mit den wesentlichen Fakten zu Kunden, internen Prozessen und Innovationen verbindet. Die Balanced Scorecard ist das Verbindungsglied zwischen der Unternehmensstrategie und den operativen Aktivitäten und bietet ein hervorragendes...

A practical framework for effectively managing performance in today's complex, competitive and risky global markets The Third Edition provides a complete framework for building best practice management processes for today's complex and uncertain world. Fully updated to reflect the events of the...

The Performance Management Revolution shows you how your business can get prepared for the future-transforming strategies into plans, plans into actions, and actions into results. Written by Howard Dresner, a worldwide authority in the area of business intelligence and performance management,...

"Key Performance Indicators (KPIs) are widely used across organizations. However, are they fully understood in how they can properly shape, improve or even undermine organizational systems and outcomes? This book presents a framework and tools for measuring and managing performance at various...

Background: Starting from the limitations of different single-method approaches to measuring the organizational efficiency, the paper is focused on covering both the financial and non-financial factors of this concept by combining two methods, namely the Balanced Scorecard (BSC) and Data...