Does technology-enablement impact the ability of a service system to co-create value? In this study, we assess and compare the relative importance of Information and Communication Technology (ICT) and human relationships in service systems, by drawing on findings from a multiple case study in...

The establishment of new plants in greenfield sites is a strategic organisational initiative providing the opportunity to develop alternative systems of staff values and beliefs which may be more appropriate for capitalising on external product market opportunities. Explores whether an...