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The pace of globalization is accelerating. It has been forecast that the Gross Domestic Products of the BRIC nations are expected to surpass those of the G6 countries by 2038. Regional economies will change rapidly, suggesting that engineering managers in the East will need to take different...

All enterprises need creativity and innovation to maintain and sustain long term profitability. This paper advocates the rapid development of the creative process by applying an ENGAGE model. In order to frequently generate new ideas, creative people need to pursue new thinking strategies, which...

The dawn of the new millennium is uniquely characterized by the rapid advancement in technologies and tectonic change in global markets. This paper enumerates on opportunities for engineers to add value to technology organizations, such as e-transformation, web-based tools, product development,...

Novel and marketable service ideas are useful to most service enterprises. However, the literature has identified several reasons for innovations in services as lagging behind those in manufacturing. Some service enterprises believe that service ideas and innovations are readily imitated by...

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and...