Laohavichien, Tipparat; Fredendall, Lawrence D.; … - In: International Journal of Operations & Production Management 31 (2011) 10, pp. 1048-1070
Purpose – This study aims to examine the effects of leadership behaviors on quality management (QM) practices and their effects on quality performance of manufacturing companies in Thailand. The hypotheses were that leadership leads to infrastructure practices, which in turn support quality...