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We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011757773
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011758792
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if …
Persistent link: https://www.econbiz.de/10011763630
We present a field experiment in which we set up a call-center to study how the productivity of workers is affected if …
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Workplace misbehaviors are often governed by explicit monitoring and strict punishment. Such enforcement activities can serve to lessen worker productivity and harm worker morale. We take a different approach to curbing worker misbehavior--bonuses. Examining more than 6500 donor phone calls...
Persistent link: https://www.econbiz.de/10012456334
About 10% of US employees now regularly work from home (WFH), but there are concerns this can lead to "shirking from home." We report the results of a WFH experiment at CTrip, a 16,000- employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH were randomly...
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