Othman, Mohhidin; Foo, Lee Yen; Karim, Muhammad Shahrim … - In: International Journal of Revenue Management 4 (2010) 3/4, pp. 327-343
This paper investigates the changes in total factor productivity (TFP) of a Malaysian hotel chain during the period of 2002–2008. TFP change is measured by Malmquist index, using data envelopment analysis (DEA) approach. The data were collected from eight hotels under the chain. Overall,...