Purpose – This article examines the role of knowledge management in the telecommunication industry. Design/methodology/approach – Provides a case study on the creation of entirely new digital services for delivery over mobile telephones to the Japanese consumer market by the DoCoMo company,...

Purpose – Describes how new software is enabling a Netherlands‐based multinational food producer to support the careers and development of its international high‐flyers. Design/methodology/approach – Examines the weaknesses of the old system and the advantages of the new software being...

Purpose – This paper aims to highlights the importance of knowledge management in modern organizations. Design/methodology/approach – Presents a systematic approach to knowledge auditing at Hong Kong‐based Kowloon‐Canton Railway Corporation. Findings – Contends that many...

Purpose – Reveals how Spanish engineering company IDOM promotes people‐focused knowledge management, socialization and collective learning. Design/methodology/approach – Draws on interviews carried out by the authors. Findings – Highlights the importance of articulating a...

Purpose – The purpose of this paper is to reveal how effective knowledge‐management practices, combined with a supportive corporate culture, have helped Turkish copper company Sarkuysan to cope successfully with the challenges it has faced. Design/methodology/approach – The paper draws on...