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51
Revisiting the delight-loyalty link in a retail banking context : an emerging market perspective
Roberts-Lombard, Mornay
;
Makanyeza, Charles
;
Jaiyeoba, …
- In:
African journal of economic and management studies
15
(
2024
)
3
,
pp. 483-500
Persistent link: https://www.econbiz.de/10015064588
Saved in:
52
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
53
An explanatory study of predictive factors of customer retention with Cypriot retail banks
Georgiou, Maria
;
Daskou, Sofia
;
Siakalli, Michailina
; …
- In:
International journal of economics and business …
27
(
2024
)
1
,
pp. 127-150
Persistent link: https://www.econbiz.de/10015063251
Saved in:
54
Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry
Ebert, Tara
-
2009
-
1. ed.
Persistent link: https://www.econbiz.de/10003804051
Saved in:
55
Infantilized adults or confident consumers? : enterprise discourse in the UK retail banking industry
Nayak, Ajit
;
Beckett, Antony
- In:
Organization : the critical journal of organization, …
15
(
2008
)
3
,
pp. 407-425
Persistent link: https://www.econbiz.de/10003714229
Saved in:
56
A study on trust restoration efforts in the UK retail banking industry
Ahmed, Shakeel
;
Bangassa, Kenbata
;
Akbar, Saeed
- In:
The British accounting review : the journal of the …
52
(
2020
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10012175281
Saved in:
57
Key influencers and inhibitors on adoption of the Internet for banking
Durkin, Mark
;
Jennings, Deirdre
;
Mulholland, Gwyneth
; …
- In:
Journal of retailing and consumer services
15
(
2008
)
5
,
pp. 348-357
Persistent link: https://www.econbiz.de/10003742275
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58
Exploring the myth of customer relationship management : evidence from UK retail banking
Smith, Malcolm
;
Lakhani, Sangeeta
- In:
Journal of applied accounting research
9
(
2008
)
2
,
pp. 97-111
Persistent link: https://www.econbiz.de/10003933617
Saved in:
59
Complementary effects of relational bonds in information asymmetry contexts
Nath, Prithwiraj
;
Mukherjee, Avinandan
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 168-180
Persistent link: https://www.econbiz.de/10009568246
Saved in:
60
A study of banker-customer interactions and behavioural loyalty in retail banking
Howcroft, Barry
;
Hamilton, Robert
;
Hewer, Paul
- In:
Aktuelle Entwicklungen im Finanzdienstleistungsbereich …
,
(pp. 137-152)
.
2004
Persistent link: https://www.econbiz.de/10002033642
Saved in:
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