Dezi, Luca; Santoro, Gabriele; Gabteni, Heger; … - In: Business Process Management Journal 24 (2018) 5, pp. 1163-1175
Purpose: The purpose of this paper is to explore how big data can shape ambidextrous business process management (BPM) in terms of exploitation and exploration. Design/methodology/approach: A qualitative methodology involving case studies has been chosen to explore the impact of big data...