The theory that we shall seek to elaborate here puts considerable emphasis on the importance of big-time corruption in reducing funding for service delivery, the value of bureaucracy as a means of delivering public services, and the level of politicization of the public bureaucracy. This paper...

Existing studies of e-government are mainly focused on the availability and level of complexity and customization of online services provided by public institutions at national level. This article aims at reviewing the main peculiarities of e-government initiatives developed worldwide, according...

Purpose – The purpose of this paper is to discuss citizen participation in public service delivery protests in the Sedibeng district municipality of South Africa. The municipality consists of three local municipalities: Lesedi, Emfuleni and Midvaal. Design/methodology/approach – A structured...

Despite initial criticism, and often driven by performance contracts, arm’s length bodies (ALBs) have been expanding in Brazil within the context of state reform. The creation of ALBs is the strategy by which Brazilian governments have sought to address or evade the rigidity of public sector...

Chapter 1: Innovation and Government -- Chapter 2: Innovation Practices -- Chapter 3: Smart Cities -- Chapter 4: Artificial Intelligence -- Chapter 5: From Smart State to Smart Citizen -- Chapter 6: Conclusion -- References -- Appendix.

This paper provides experimental evidence on the electoral effect of a large education reform in a developing democracy. Despite significantly improving school quality, the policy reduced the incumbent party's presidential vote share by 3 percentage points (10%). This does not imply that voters...