Influenced by the consumerist sentiment in New Public Management, the last decades have witnessed a revival of the call for accountability to service users in the public service sector. As an act of accountability, social care and health care professionals are increasingly obliged to involve...

It is accepted that service quality is important to the success of all service industries. In order to remain competitive businesses are increasing and improving their online service. With the popularity of the internet, innovation in technology and the changing needs of customers, online...

The growing healthy relation among shippers and Third-Party Logistics (3PL) services providers boosts logistics services expansion. About 20% growth has been witnessed in logistics outsourcing globally. Seeing the market potential, many 3PL services providers are eager to venture their massive...

The main objective of this article is to discuss the current approach adopted by the competition law authorities and relevant courts on the liability of service providers, such as independent consultants or data processors, in cases involving cartels. The question of service providers' liability...

Platform economy breaks into the legal profession by pooling lawyers with different specializations into a simple user-friendly platform, consolidating the lower-tier supply side of the legal market and generating economy of scale. This paper is the very first empirical piece looking into...