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Understanding the psychological process underlying customer satisfaction and retention in a relational service
Guo, Lin; Xiao, Jing-jian; Tang, Chuanyi - In: Journal of business research : JBR 62 (2009) 11, pp. 1152-1159
Persistent link: https://www.econbiz.de/10003897442
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The ant and the grasshopper revisited : the present psychological benefits of saving and future oriented financial behaviors
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of economic psychology : research in economic … 33 (2012) 1, pp. 155-165
Persistent link: https://www.econbiz.de/10009488939
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Earlier financial litercy and later financial behaviour of college students
Xiao, Jing-jian; Ahn, Sun Young; Serido, Joyce; Shim, Soyeon - In: International journal of consumer studies 38 (2014) 6, pp. 593-601
Persistent link: https://www.econbiz.de/10010509732
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After the global financial crash : individual factors differentiating young adult consumers' trust in banks and financial institutions
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of retailing and consumer services 20 (2013) 1, pp. 26-33
Persistent link: https://www.econbiz.de/10009701600
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The ant and the grasshopper revisited: The present psychological benefits of saving and future oriented financial behaviors
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of Economic Psychology 33 (2012) 1, pp. 155-165
This study examines the impact of saving and future-oriented financial behaviors on young adults’ well-being. Using two-timed longitudinal data (N=748) collected both prior to and during the economic crisis, we tested and confirmed a psychological process model (i.e., financial...
Persistent link: https://www.econbiz.de/10011051319
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After the global financial crash: Individual factors differentiating young adult consumers’ trust in banks and financial institutions
Shim, Soyeon; Serido, Joyce; Tang, Chuanyi - In: Journal of retailing and consumer services 20 (2013) 1, pp. 26-33
Persistent link: https://www.econbiz.de/10010055246
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Financial Education, Financial Knowledge and Risky Credit Behavior of College Students
Xiao, Jing Jian - 2010
The purpose of this study is to examine associations among financial education, financial knowledge, and risky credit behavior of college students. Using data from a sample of first-year college students, we found evidence that taking personal finance courses in high school and college is...
Persistent link: https://www.econbiz.de/10013136015
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Financial Education, Financial Knowledge and Risky Credit Behavior of College Students
Xiao, Jing Jian; Serido, Joyce; Shim, Soyeon - Networks Financial Institute, Scott College of Business - 2010
The purpose of this study is to examine associations among financial education, financial knowledge, and risky credit behavior of college students. Using data from a sample of first-year college students, we found evidence that taking personal finance courses in high school and college is...
Persistent link: https://www.econbiz.de/10010895771
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The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin; Lotz, Sherry L.; Tang, Chuanyi; Gruen, Thomas W. - In: Journal of service research : JSR 19 (2016) 1, pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
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Socialization tactics of new retail employees : a pathway to organizational commitment
Tang, Chuanyi; Liu, Yongmei; Oh, Hyunjoo; Weitz, Barton A. - In: Journal of retailing 90 (2014) 1, pp. 62-73
Persistent link: https://www.econbiz.de/10010359945