Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focusses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a...

Success of an organization is increasingly dependent on its capability to create an environment to improve the productivity of knowledge work. This book focuses on the concepts, models and technologies that are used to design and implement such an environment. It develops the vision of a...

Knowledge management represents a key issue for both information systems’ academics and practitioners, including those who have become disillusioned by actual results that fail to deliver on exaggerated promises and idealistic visions. Social software, a tremendous global success story, has...