When large communities transact with each other and players change rivals over time, players may not recognize each other or may have limited information about past play. Can players cooperate in such anonymous transactions? I analyze an infinitely repeated random matching game between two...

The propensity of consumers to engage in word-of-mouth (WOM) can differ after good versus bad experiences, resulting in positive or negative selection of user-generated reviews. We study how the propensity to engage in WOM depends on information available to customers through different marketing...