Discusses the changing role of the branch bank manager in relation to the bank services marketing, and describes results of research carried out into the bank manager's role, and its re‐evaluation. Says that there is a need for a more positive approach to the challenges of marketing at the...

Purpose – Considers the new Trailblazer apprenticeships being offered by Barclays and Santander. Design/methodology/approach – Examines the reasons for the programs and the results they are expected to achieve. Findings – Explains that the three-year Trailblazer qualification enables young...

Purpose – The purpose of this paper is to identify the steps taken by human resource (HR) managers at India’s Yes Bank to enhance employee retention and to create an environment conducive to growth. Design/methodology/approach – Information gathered from semi-structured interviews has been...

Purpose – This paper aims to describe an online inclusiveness-training initiative launched at global financial-services company State Street Corporation, which helped the company to earn a place among The Times Top 50 Employers for Women. Design/methodology/approach – It explains the reasons...

Skill shortages and impending rapid decrease in numbers of young people coming into employment emphasise the need to reduce wastage of skilled women. Barclays has introduced a Career Break scheme, and the article describes the processes by which it was introduced. Results so far are positive.

Purpose – The purpose of this paper is to examine the effects of monetary policy on economic activity using a plethora of hitherto unemployed financial dynamics in inflation-chaotic African countries for the period of 1987-2010.Although in developed economies, changes in monetary policy affect...

Whether from a desire to be seen to be socially responsible, in pursuit of perceived profit opportunities, or as a reaction to increased professionalism on the part of charities, UK banks are paying increasing attention to the voluntary sector. Using secondary data, this paper investigates the...