Unahabhokha, Chatchai; Platts, Ken; Hua Tan, Kim - In: Benchmarking: An International Journal 14 (2007) 1, pp. 77-91
Purpose – This paper aims to present a fuzzy expert system approach to develop performance measurement systems which have forward looking capabilities. Design/methodology/approach – A case‐based methodology is used to test the conceptual approach in manufacturing organisations....