The aim of this work is to outline possibilities for the marketing of the Balkans as à tourist destination for cultural tourism. It gives à definition of the Balkan region as à tourist destination. The target cultural tourist segments of the region are indicated. The strategic marketing mix...

Within the behavioral research in sales promotion, the product and brand usage is almost never taken into account by researchers, in spite of its relevance as a mediating variable between sales promotion and satisfaction or loyalty. This research, applied to clothing, aims at studying the direct...

The rapid technology developing of mobile phones and other mobile devices has created a new channel for marketing. The use of short messaging service to access customers through their handheld devices is now popular and making the mobile phone as an ultimate tool for one-to-one marketing. What...

Successful companies are aware of the needs for long-term strategic development, which is based on relationship marketing with customers. That is necessary to touch the customers’ emotion and irrationality of purchase decision. For this touch, companies use marketing communication tools to...

The paper analyzes the main trends of consumer markets in the post-crisis period. Particular attention is paid to the manifestation of global trends in Russia. The increasing value systems and lifestyle fragmentation leads to changes in even such fundamental elements of the human society as...

Social media is becoming a key part of business communication strategy. Despite all the ad-vantages, social media also poses a threat to business reputation. Dissatisfied customers can reach a large audience and share their negative experiences with others. This paper deals with the impact of...

This paper has been devoted to theoretically examining the Customer Relationship Management (CRM) agenda which has been dominating the business world in recent years. Customer relationship management is a new competitive weapon for organizations for serving internal and external customers....

Celem artykułu jest zidentyfikowanie kluczowych cech produktu cyfrowego jako dobra ekonomicznego. Ze względu na jego złożony charakter w artykule przeprowadzona została analiza ontologicznej struktury produktu cyfrowego. W tym celu dokonane zostały studia literaturowe obejmujące takie...

The purpose of this study is to identify credibility dimensions that predict the level of credibility of an online sales clothes Website in Romania. The objectives of this research are: (1) identifying the online sales clothes Websites’ credibility dimensions that better discriminate between...

The purpose of the research is to investigate Romanian direct sellers’ perceptions on customers’ loyalty. The research objectives are: (1) to identify the direct sellers’ perceptions on the concept of loyalty; (2) to identify the main loyalty techniques that direct sellers use in their...