Shows how the pursuit of excellence and the organizational change required by lean production leads to a management‐by‐process organization, and that management by process influences the performance measurement system (PMS). Uses Zanussi‐Electrolux ‐ the biggest European producer of...

Although the topic of manufacturing performance measurement has recently attracted considerable interest, little has been done to enumerate or classify the measures that exist. Lists 125 different strategy‐related measures that were found through a survey of accounting, manufacturing and...

Performance indicators (PIs) and performance measurement are popular topics in management literature nowadays. However, hardly ever is attention paid to the consequences of the relationships that often exist between the different PIs for designing effective, consistent performance management...

Quality is consistently listed as one of manufacturing’s top competitive priorities and has become a prerequisite for success in the global marketplace. Quality helps a firm gain a competitive advantage by delivering goods to the marketplace that meet customer needs, operate in their intended...

The objective of performance measurement has changed over the past few decades. Traditional performance measures based on productivity are no longer appropriate or representative of the information needs of today’s competitive global market. Alternative performance systems have been proposed...

Many authors have suggested including non‐financial measures, besides traditional cost measures, in manufacturing performance measurement systems, in order to control the correct implementation of the manufacturing strategy with respect to all competitive priorities (quality, timeliness,...

Successful implementations of scheduling techniques in practice are scarce. Not only do daily disturbances lead to a gap between theory and practice, but also the extent to which a scheduling technique can adequately model the processes on the shopfloor, and the extent to which the optimization...

Asserts that attention in the field of performance measurement research has begun to focus on the behavioural implications of performance measurement in manufacturing. Proposes a framework which aims to generate a performance measurement system, designed and run by production cell employees,...

The performance management process is seen as a closed loop control system which deploys policy and strategy, and obtains feedback from various levels in order to manage the performance of the business. The performance measurement system is the information system which is at the heart of the...

Presents some of the preliminary findings from research which has sought to identify performance drivers in manufacturing cells. A medium‐sized UK automotive component supplier which operates on a JIT basis was used for the research which has also examined the perceived and actual...