Performance measurement in the logistics function, like all business functions, begins at the individual metric level. A performance measurement system that is well designed at the strategic level can be flawed at the individual metric level; the Achilles' Heel of any measurement system. The...

Logistics encompasses a complex set of activities which require a collection of metrics to adequately measure performance. Ideally, the performance metrics used should be selected and maintained as a system, so they complement and support each other and provide the decision makers with a well...

Recently, several developments have led to the necessity for more control of the distribution process in terms of effectiveness and efficiency. Not only has the distribution element of total product costs increased significantly, but also distribution has become more important in fulfilling...

European business environment is experiencing major changes. The process of integration in Europe, the GATT agreements, the developments in Eastern Europe, and above all, global competition are pushing European businesses to become more competitive. One area that is receiving increasing...

Purpose – The purpose of this paper is threefold: first, review the literature on the topic of behavioural antecedents of collaboration and their impact on supply chain integration and performance; second, lay the theoretical foundations and develop a conceptual model linking behavioural...

This paper presents the development process, methodology and findings from the first stage of an ongoing collaborative research project undertaken to determine the performance indicators employed by hotel general managers. The main focus of the study is to gain a greater understanding of the...

With the intention of successfully meeting the challenges of an increasingly complex competitive environment, organizations in many industries are rethinking their performance measurement systems. More effective performance measurement features identified include linking operations to strategic...

Purpose – The purpose of this paper is to: study the relative efficiency between hotels operating under a brand and hotels operating independently, on the island of Crete, Greece; identify the inefficiency causes; and suggest managerial implications to relevant business experts and managers in...

Investigates the perception of and attitudes towards competitive tendering for ancillary services of the hospital populations in three Scottish NHS hospitals. Results suggest that: there is a discrepancy between the Government′s stated objectives and those perceived by the public; it is unclear...

The second of two articles, the first providing an overview of employee feeding and current issues facing this sector. Addressed specifically at the catering sector, outlines the importance of providing sustenance in the workplace with particular reference to productivity and performance.