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The role of customer affection...
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Dienstleistungsqualität
8
Service quality
8
Beziehungsmarketing
6
Consumer behaviour
6
Customer satisfaction
6
Konsumentenverhalten
6
Kundenzufriedenheit
6
Relationship marketing
6
Product quality
3
Produktqualität
3
Quality management
3
Qualitätsmanagement
3
Beschwerdemanagement
2
Complaint management
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Confidence
2
Corporate social responsibility
2
Customer loyalty
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South Korea
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Betriebliches Informationssystem
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Betriebswirtschaftsstudium
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Business process management
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Corporate Social Responsibility
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Credence goods
1
Customer affection
1
Customer citizenship behaviour
1
Customer experience quality
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Customer trust
1
Customer-to-customer interaction quality
1
Data model
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Datenmodell
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Choi, Beom Joon
14
La, Suna
13
Choi, Beomjoon
7
Kim, Hyun Sik
6
Yi, Youjae
4
Jeon, Hoseong
2
Lee, Jun Youb
2
Rosen, Dennis L.
2
Tong, Pingsheng
2
Choi, Beom-Joon
1
Choi, Beom-jin
1
Dooley, Kevin J.
1
Jones, Tom
1
Kelley, Craig
1
Kelley, Craig A.
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Raghu, T. S.
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Services marketing quarterly
4
The journal of services marketing
3
European journal of marketing : EJM
2
Journal of Services Marketing
2
Journal of education for business
2
Managing service quality : MSQ ; an international journal
2
Psychology & marketing
2
The Service Industries Journal
2
The service industries journal
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Advances in electronic business ; 1
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IEEE transactions on engineering management : EM
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ECONIS (ZBW)
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3
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The use of portraits and performance statements of service providers in marketing communications
Choi, Beom Joon
;
Rosen, Dennis L.
;
La, Suna
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10009508523
Saved in:
2
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
Saved in:
3
Conceptualization and model development of customer-to-customer encounter quality (CCEQ) in service settings
Kim, Hyun Sik
;
Lee, Jun Youb
;
La, Suna
;
Choi, Beom Joon
- In:
Psychology & marketing
35
(
2018
)
6
,
pp. 463-476
Persistent link: https://www.econbiz.de/10011970135
Saved in:
4
Process model for e-business standards development : a case of ebXML standards
Choi, Beom Joon
;
Raghu, T. S.
;
Vinze, Ajay
;
Dooley, Kevin J.
- In:
IEEE transactions on engineering management : EM
56
(
2009
)
3
,
pp. 448-467
Persistent link: https://www.econbiz.de/10003883355
Saved in:
5
Building enterprise network infrastructure for a supermarket store chain
Choi, Beom Joon
;
Tsai, Nancy
;
Jones, Tom
-
2010
Persistent link: https://www.econbiz.de/10003910735
Saved in:
6
A review of assessment of student learning programs at AACSB Schools : a Dean's perspective
Kelley, Craig A.
;
Tong, Pingsheng
;
Choi, Beom Joon
- In:
Journal of education for business
85
(
2010
)
5
,
pp. 299-306
Persistent link: https://www.econbiz.de/10003989978
Saved in:
7
The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Choi, Beom Joon
;
Kim, Hyun Sik
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 188-204
Persistent link: https://www.econbiz.de/10009759418
Saved in:
8
Segregation vs aggregation in the loyalty program : the role of perceived uncertainty
Yi, Youjae
;
Jeon, Hoseong
;
Choi, Beom Joon
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1238-1255
Persistent link: https://www.econbiz.de/10009786592
Saved in:
9
Collaborative decision making
Choi, Beom Joon
(
contributor
)
-
2005
Persistent link: https://www.econbiz.de/10002264242
Saved in:
10
The effects of perceived service recovery justice on customer affection, loyalty, and word-of-mouth
Choi, Beom Joon
;
Choi, Beom-jin
- In:
European journal of marketing : EJM
48
(
2014
)
1/2
,
pp. 108-131
Persistent link: https://www.econbiz.de/10010344343
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