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119
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110
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109
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106
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103
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102
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99
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98
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96
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94
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93
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93
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91
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88
Fadzlan Sufian
86
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82
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81
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78
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77
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74
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73
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73
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71
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71
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International journal of production economics
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Applied economics letters
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date (oldest first)
1
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical eviden...
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
Saved in:
2
Customer orientation of service employees and organizational performance : empirical evidence for Indian banking
Siddiqi, Mushtaq A.
;
Sahaf, Musadiq A.
- In:
Decision
36
(
2009
)
2
,
pp. 133-153
Persistent link: https://www.econbiz.de/10008808004
Saved in:
3
The performance implications of relationship banking during macroeconomic expansion and contraction : a study of Japanese banks' social relationships and overseas expansion
Wan, William P.
;
Yiu, Daphne W.
;
Hoskisson, Robert E.
; …
- In:
Journal of international business studies : JIBS ; an …
39
(
2008
)
3
,
pp. 406-427
Persistent link: https://www.econbiz.de/10003706880
Saved in:
4
The impact of market orientation strategy on performance of commercial banks in Jordan
Al-Hawary, Sulieman Ibraheem Shelash
;
Al-hawajreh, …
- In:
International journal of business information systems : …
14
(
2013
)
3
,
pp. 261-279
Persistent link: https://www.econbiz.de/10010205071
Saved in:
5
CRM/e-CRM effects on banks performance and customer-
bank
relationship quality
Al-Refaie, Abbas
;
AL Tahat, Mohammad D.
;
Bata, Nour
- In:
International journal of enterprise information systems …
10
(
2014
)
2
,
pp. 62-80
Persistent link: https://www.econbiz.de/10010407872
Saved in:
6
Elements of a talent strategy for effective relationship building : a study among
bank
sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
7
Impact of e-commerce on organization performance : evidence from banking sector of Pakistan
Azeem, Muhammad Mehtab
;
Marsap, Akin
;
Jilani, Abdul Haseeb
- In:
International journal of economics and finance
7
(
2015
)
2
,
pp. 303-309
Persistent link: https://www.econbiz.de/10010490171
Saved in:
8
Social CRM, RMO and business strategies affecting banking performance effectiveness in B2B context
Wongsansukcharoen, Jedsada
;
Trimetsoontorn, Jirasek
; …
- In:
The journal of business & industrial marketing
30
(
2015
)
6
,
pp. 742-760
Persistent link: https://www.econbiz.de/10011382407
Saved in:
9
Customer knowledge management, innovation capability and business performance : a case study of the banking industry
Taherparvar, Nastaran
;
Esmaeilpour, Reza
;
Dostar, Mohammad
- In:
Journal of knowledge management
18
(
2014
)
3
,
pp. 591-610
Persistent link: https://www.econbiz.de/10010394340
Saved in:
10
Bank
relationships and firm profitability
Degryse, Hans
;
Ongena, Steven
-
2000
Persistent link: https://www.econbiz.de/10001465341
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