Yang, Ying; Humphreys, Paul; McIvor, Ronan - In: Supply Chain Management: An International Journal 11 (2006) 3, pp. 195-201
Purpose – This paper aims to investigate how to improve business service quality (BSQ) in an e‐commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e‐commerce environment. Design/methodology/approach – The paper examines BSQ along four...