The importance ofsmall and medium businesses, (SMB's), and specifically the important role that they perform in a country's national economy, have long been realized. In South Africa, the emphasis being placed on promoting small businesses in the government's GEAR strategy is an indication of...

Maintenance of locomotives is the main function of Bellville Locomotive Traction Depot in the Western Cape. Therefore, it is important to have a sound maintenance plan in place, to prevent a negative impact on the availability and reliability of locomotive supply for hauling power to train...

The retail and distribution industry in Botswana's deregulated economy is one of the largest and most difficult sectors in which to operate, mainly because of levels of competition amongst Botswana companies and the global competitive industry, in general. Hill (2000:539) postulates that...

This study aims to explore the impact of self-service technologies (SSTs) on the behaviour of Chinese banking customers. The research has two purposes: (l) To determine how perceived risk impacts on the use of SSTs for customers with a high and a low technology readiness index (TRI) and (2) To...

A quantitative research study was conducted in order to obtain insight and knowledge of the perceptions of management with regard to changes taking place within the Financial Services Sector (FSS). The call centre at Sanlam Head Office in Bellville was used as a case study, and focus was...

The era known as the Industrial Revolution was a period in which fundamental changes occurred in agriculture, textile and metal manufacture, transportation, the social structure and economic policies. The large number of unskilled people provided cheap labour and was used as easy replaceable...

Organizational identification has been regarded as a new control strategy for modem organizations. High levels of organizational members' identification result in various benefits to organizational performance.Among organizational theorists there exists a strong school of thought, which sees...

Unemployment has economic and social effects. The main social threat is the stability of the family as an economic and social unit as family relationships suffer should basic needs not be met.The most practical way to combat this problem is through entrepreneurship, where small medium and micro...

An assessment undertaken by the Clothing and Textile Centre in the Western Cape (Clotex) during 2002 revealed that there was a great need for quality in the clothing sector. Furthermore, the research undertaken by the Department of Science and Technology (2004) supports and recommends the...

Advisor: Susan Vowels April 23, 2007