Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism … industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services …

Purpose This paper aims to illustrate how business ethics research is progressing in the tourism and hospitality (T …-, tourism- and business ethics-oriented journals, respectively. Findings This study provides a broad view on business ethics … limitations/implications This study assesses the progress of business ethics research in the hospitality and tourism fields. Only …

and related transforming structures and processes. SEs in tourism are regarded as drivers for linking destination … through participatory action research at a tourism lodge and its foundation, which facilitated agricultural training, and by … visualise the way SEs forge the impacts tourism has on livelihoods. The agricultural project did not reach its full potential …

Purpose This paper aims to focus on the gap between the very high prevalence of sexual harassment in the tourism and … data regarding sexual harassment in the tourism and hospitality industry with a content analysis of the academic literature … The five counter-forces offer practical solutions for research, higher education programs and the tourism industry. They …

literature in both the mainstream and hospitality and tourism fields, addressing the issue of the currently fragmented … understanding on E-commerce performance in hospitality and tourism.  …

Purpose – This study aims to establish customer service factors for wellness tourism from both service providers and … tourism resources, social activities, and mental learning. Research limitations/implications – This study implicated … consumers in wellness tourism. Originality/value – Numerous countries are currently facing an aging population and market …

Purpose – The aims of this study were to investigate the influencing factors of wine tourism development in China …, assess the marketing efforts made by the wine-tourism stakeholders, and provide constructive suggestions for the development … of China's wine tourism. Design/methodology/approach – A qualitative approach was adopted for the purposes of this …

framework showing how social enterprises in tourism/hospitality can generate social value and transformation. Design … structure, market practices and market pictures. Several examples from tourism and hospitality social enterprises are analyzed … implications By applying the framework on several tourism and hospitality social enterprises, the paper provides practical …