Musaraj, Arta; Gerxhi, Julejda - In: Academicus International Scientific Journal (2010) 1, pp. 11-21
undesirable behavior and provide encouragement of good behavior among operators of those services. While doing this, communication … and behavior), and aims: respect for the law, respect for individuals, personal and professional integrity and efficiency … in managing public resources, reinforcing the role and importance that the communication strategies and tools have …