In the last 15 years, several high tech companies successfully developed revolutionary products that were not based on completely new base technology. Instead, the companies used existing technologies to create products with attractive user experiences. The products appealed to customers and...

As the digital and media convergence era hits its full stride and media companies struggle to maintain profitability in sectors of the entertainment industry, the production of transmedia experiences is becoming more commonplace with the coordination of film, home video, gaming, merchandising,...

Today's age of information centric globalization over the Internet requires customer awareness by not only good content communication, but also trust and empathy. Trust and Empathy can be generated only when the sellers understand customers. This is only possible when sellers are aware about how...

This paper aims to develop potential strategies for Korean shipbuilders for sustainable growth by understanding the characteristics of the shipbuilding industry and the current market situation. Before the financial meltdown in 2008, in the five preceding years, the healthy global economy and...

Telecommunication industry is experiencing volatile change in technology and business model. Every telecom company needs strategy that gives direction through rapidly shifting environment. NTT, Japanese telecom giant is not exception. In this thesis, Delta model is utilized to obtain strategy...

In 2008 Intel released a low-power and low-cost microprocessor that opened up a new market for smaller mobile computers, commonly known as netbooks. During the subsequent two years, netbooks have grown to be a substantial component of the mobile computer industry, capturing a major share of...

Call centers are important for developing and maintaining healthy relationships with customers. At Dell, call centers are also at the core of the company's renowned direct model. For sales call centers in particular, the impact of proper operations is reflected not only in long-term...

The convergence of the information age with an improved understanding of the effects humans have on the environment provides exciting new opportunities to improve our impact on the world. Though modem companies collect and store an increasing amount of environmental data, it often remains locked...

As companies attempt to remain competitive throughout increasing market forces, many firms develop key operational strategies to differentiate themselves. One method that many companies such as Amazon, Dell, and Toyota, have established a competitive advantage through is supply chain management...

This thesis explores business opportunities in the "smart grid" environment for the Power Electronics Global Product Group (PE GPG) of ABB, Ltd. The goal of this thesis is three-fold: 1) Provide a detailed definition of the smart grid landscape. 2) Create a framework for decision makers in the...