Over the last few years, there has been tremendous growth in the diversity of products and services offered to customers across all industries. With this increased choice of products and services, the bargaining power of buyers is rising. The products and services offered by the different...

University of Minnesota Ph.D. dissertation. August 2010. Major: Industrial and Systems Engineering. Advisor: Caroline Hayes. 1 computer file (PDF); x, 140 pages, appendices 1-3.

University of Minnesota Ph.D. dissertation. August 2010. Major: Industrial and Systems Engineering. Advisor: William L. Cooper. 1 computer file (PDF); x, 117 pages.