Purpose: Despite the wide recognition of enterprise resource planning’s (ERP’s) multiple uses, little research has examined the internal forces that influence success after ERP implementation in the service industry. This study aims to identify the factors influencing post-implementation...

Purpose: Past studies of lean have failed to sufficiently address the importance of social factors for successful lean implementations. This paper aims to broaden and deepen the understanding of lean as a socio-technical paradigm by conceptualizing lean implementation as an organizational...

Purpose: The purpose of this paper is to explore the factors that influence the improvement of productive work behaviour (PWB) in the dynamic, ergonomic nature. Design/methodology/approach: The analytic hierarchy process (AHP) is used, in experiment 1, to select and prioritise the most relevant...

Purpose: This paper tracks the network of actors participating in the initial implementation of a “Lean management” system, in order to identify associations between human and non-human participants conducive to successful adoption of the system. Design/methodology/approach: The perspective...

Purpose: This paper responds to calls from the literature for research identifying the difference between the effect of internal agents and external agents, such as customers, suppliers and government on sustainable supply chain management (SSCM). The paper also determines whether there is a...

"This book is a unique source of information outlining the importance of Information Communication Technology (ICT) adoption and diffusion, covering the Arab world's strong need for access to information systems, while still paying close attention to their culture and localization of...