This paper investigates how information flows enable social networks to constitute social capital. By analyzingthe information content encoded in email communication in an executive recruiting firm, we examinethe long held but empirically untested assumption that diverse networks drive economic...

In an effort to reveal the fine-grained relationships between IT use, patterns of information flows, and individual information-worker productivity, we study task level practices at a midsize executive recruiting firm. We analyze both project-level and individual-level performance using: (1)...

Social network theories (e.g. Granovetter 1973, Burt 1992) and information richness theory (Daft & Lengel 1987) have both been used independently to understand knowledge transfer in information intensive work settings. Social network theories explain how network structures covary with the...