Purpose – The purpose of this study is to propose a state‐of‐the‐art new approach to enhance FMEA assessment capabilities. Design/methodology/approach – Through data envelopment analysis (DEA) technique and its extension, the proposed approach evolves the current rankings for failure...

Purpose – A growing number of publications have questioned and raised awareness of improvement fashions, especially in the area of quality management (QM), but rational decision‐making process has been promoted. Thus, this paper aims to address the selection issue and presents a holistic...

Purpose – The author aims to review the fundamental concept of quality function deployment and to discuss the facts that the road to success for new product development is the identification of customers' requirements and their conversion into engineering design requirements. Thereafter, the...

Purpose – The paper seeks to give some reviews of quality function deployment and by using a systems thinking perspective to show how QFD can be a useful and profit‐making tool for business decision making in general. Design/methodology/approach – In order to show that QFD is a tool that...

Signal Detection Theory (SDT) has recently been used to evaluate the performance of imperfect inspectors. SDT model is based on a priori probabilities and perceived payoffs and penalties to study inspectors′ behaviour. In this article, Bayes′ theorem is used to compute posterior...

Inspection error has been and continues to be an important area of research particularly in statistical quality control. While considerable work has been reported on the effect of inspection error on different sampling plans and the implications thereof, very little seems to have been done to...

Total quality management (TQM) has been perceived as a competitive strategy to improve continually the quality of products and processes. However, the initial stages of TQM implementation may encounter major problems owing to misplaced efforts. The extent to which TQM is successful in an...

Saraph et al. systematically attempted to organize and synthesize the various perceptions offered by other authors on the critical factors of quality management. The authors provided a synthesis of the quality literature by identifying eight critical factors of quality management in a business...

This paper questions whether a decision making approach based on rational processes is appropriate considering recent developments in decision theory. The paper begins by comparing the behaviour of managerial decision makers with the expected behaviour of newly empowered employees in TQM...

Examines the trade‐off between system redundancy and acceptance sampling as alternative means to improve system reliability. We assume that components of the system follow an exponential failure law and investigate expected times to failure of systems of various levels of component redundancy...