We describe a methodology by which a retailer can identify action steps that are likely to increase sales and customer satisfaction and demonstrate the methodology using proprietary data from a large retailer with over 500 stores. We use monthly store-level data on a number of operational...

After the cost of goods sold, store labor expense is the largest cost component in the retailing industry. As a result, developing and executing labor plans is a key task for retailers. In this paper we use private data provided by a large retail chain to assess the relationship between labor...

In this paper, we describe a study of the consequences of capacity allocation mechanisms at a large semiconductor manufacturer. We use a panel data set with 300,000 observations spanning five years of forecasting and order transactions between a supplier and customers at the supplier's...